Terms &
conditions.

Definitions

Service

The AI-powered companion, the www.careflick.com website (“Website”), Oak1 reservations and associated services provided by CareFlick.

Oak1

CareFlick’s upcoming wearable personal AI device.

Reservation

A reservation of an Oak1 made on the Website by paying a refundable deposit.

User Content

Any information, feedback, or content you provide while using the Service.

Account

The user profile created to access the Service.

We/Us/Company

CareFlick, Inc., the provider of the Service.

You/User

The individual accessing or using the Service.

1. Acceptance of Terms

By creating an account, making a Reservation, or accessing or using the Service, you agree to be bound by these Terms and any additional terms or guidelines provided within the Service. How we handle personal information is explained in our Privacy policy.

2. Eligibility

You must be at least 13 years old to use CareFlick’s AI companion. If under 18, parental or guardian consent is required.

3. Oak1 Reservations

This section applies when you reserve an Oak1 on the Website.

3.1 About Oak1

Oak1 is an upcoming product. It is not yet shipping.

3.2 Your Reservation

• Reservations are currently open only to customers located in the United States and India. We check this from the location of your internet connection when you reserve.
• When you reserve, you tell us your delivery country. Oak1 can currently be delivered only in the United States and India.
• A Reservation requires a $50 USD refundable deposit. The deposit is applied toward the purchase price; it is not the full price.
• Reservations are limited to one device per person.
• Your Reservation is confirmed after payment.
• Payments are processed by Stripe, through Stripe’s secure payment form on our payment page. Your card, Apple Pay, Google Pay or UPI details go straight to Stripe; we never see your full card number or your UPI details. Stripe’s handling of your data is described in Stripe’s privacy policy.
• The deposit is set in US dollars. If you are outside the US, the payment page can show it in your local currency (for example, Indian rupees), converted by Stripe at an exchange rate that includes a conversion fee of 2 to 4%. The exact amount is shown before you pay, and you can choose to pay in US dollars instead.

3.3 Pricing and the Remaining Payment

• Final price and any subscription terms will be shared before the remaining payment is requested in January 2027.
• You can then choose to proceed with your purchase or request a refund of your deposit.
• We will not charge the balance automatically.

3.4 Shipping

Shipping is expected to begin in January 2027. This date is an estimate. Each Oak1 ships after its remaining payment is made. If shipping is delayed, or if Oak1 is cancelled, Section 3.5 explains your options.

3.5 Refunds

Your deposit is fully refundable on request at any time before you complete your Oak1 purchase by paying the remaining balance. You do not need to give a reason. To request a refund, email hello@careflick.com from the email address you used for your Reservation. We issue your refund within 14 business days of your request, to your original payment method through Stripe, in the currency you paid in: if you paid in your local currency, you get back exactly the amount you paid. UPI payments can be refunded to your UPI account only within 60 days of paying; after that, we refund the same amount by bank transfer to an Indian bank account in your name, which we will ask you for by email. Banks and card issuers typically take 5 to 10 business days to show a refund; this is not guaranteed. We do not control any fees or exchange rates your card issuer may apply.

If shipping of your Oak1 is delayed, we will email you, and you can keep your Reservation (with the new expected shipping date) or get a full refund of your deposit. If Oak1 is cancelled, we will email you and refund every deposit automatically; you do not need to ask.

Full details are in our Refund policy.

3.6 Product Changes and Important Limitations

Oak1’s features and specifications may change before launch. Supported services, accessory options and connectivity requirements will be confirmed before launch. In addition:

• Oak1 cannot verify food safety or replace professional advice.
• Wellbeing tracking is based on conversations and user-provided information; it is not diagnosis, medical advice, or emergency monitoring.
• Activities are for engagement and enjoyment, not cognitive assessment or treatment.
• Battery life varies with use; charging performance is subject to validation.
• Connected services depend on region, provider, account access, and supported services, and are subject to availability.

Your consumer rights, including any right to withdraw from your purchase, are described in Section 13.

4. Agent Store Partner Interest

Submitting the Agent Store partner-interest form is an expression of interest only, with no integration commitment for you or for CareFlick. The Agent Store is invite-only.

5. Account Registration

5.1 Registration Process

To access the AI companion, you may need to create an account. Keep login credentials confidential and update any changes.

5.2 Prohibited Activities

• Provide false information during registration.
• Share account credentials.
• Use another’s account without authorization.

6. Acceptable Use of the AI Companion and the Website

Do not:

• Use for unlawful or harmful purposes.
• Attempt to reverse-engineer or access technology.
• Interfere with functionality or access without authorization.
• Distribute malicious content or harm others.

7. Intellectual Property

7.1 Ownership

All content and technology belong to CareFlick and are protected. Third-party service marks shown on the Website belong to their respective owners.

7.2 Limited License

You are granted a non-exclusive, non-transferable, revocable license for personal, non-commercial use.

8. User Content

8.1 Submission of Content

You retain ownership but grant CareFlick a license to use it for service improvement.

8.2 Prohibited Content

• Illegal, offensive, or harmful.
• Infringing on rights.
• Fraudulent or deceptive.

9. Privacy and Data Use

Use of personal data is governed by the Privacy policy. Data is retained as long as necessary or legally required.

10. Service Modifications and Termination

10.1 Modifications

Service may be changed or discontinued without notice. This does not affect your right to a refund of your Oak1 deposit.

10.2 Termination

Access may be suspended or terminated for violations. Data may be deleted.

11. Disclaimers and Limitation of Liability

11.1 Disclaimers

To the extent permitted by law, the Service is provided “as is” without guarantees.

11.2 Limitation of Liability

To the extent permitted by law, CareFlick is not liable for damages arising from service use. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to hold CareFlick harmless for claims from your use or violations.

13. Consumer Rights

Nothing in these Terms limits any mandatory consumer rights you have under the law of your country of residence.

If you live in the EU or UK, this includes your right to withdraw from a distance contract within 14 days without giving a reason. The refundable Oak1 deposit is in addition to, and does not diminish, that right. To exercise it, email hello@careflick.com.

14. Governing Law and Dispute Resolution

Governed by Delaware law. Disputes handled in Delaware courts. This is subject to Section 13: if you are a consumer, it does not deprive you of the protection of the mandatory laws of your country of residence or of any right you have to bring a claim in the courts where you live.

15. Changes to the Terms

Changes will be communicated 30 days in advance. Continued use means acceptance.

16. SMS Messaging Program

Program Name: CareFlick SMS Notifications

Description: By opting in, receive SMS notifications. You can cancel by texting “STOP”.

• Text “HELP” for assistance or email hello@careflick.com.
• Carriers not liable for message issues.
• Message/data rates may apply.
• Review Privacy policy for more.

17. Links to Other Sites

We are not responsible for third-party sites or services.

18. Third Party Licenses

CareFlick uses third-party services and software, subject to their terms.

BSD 3-Clause License

Copyright © 2020-2023, creativecreatorormaybenot

Redistribution and use in source and binary forms are permitted under listed conditions.

THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTIES OR LIABILITY.

19. Severability and Waiver

If a provision is unenforceable, others remain effective. Waivers must be explicit.

20. Entire Agreement

These Terms and the Privacy policy constitute the full agreement.

21. Force Majeure

CareFlick is not liable for delays beyond control (e.g., natural disasters, outages).