Refund
policy.

In short

• Your $50 deposit is fully refundable at any time before you complete your Oak1 purchase. No reason needed.
• Email hello@careflick.com to ask. We issue your refund within 14 business days.
• If shipping of your Oak1 is delayed, you can keep your reservation or get a full refund. If Oak1 is cancelled, we refund every deposit automatically.

1. Your deposit

• Reserving an Oak1 requires a $50 deposit. It is applied toward the purchase price; it is not the full price.
• Reservations are limited to one device per person. Your reservation is confirmed after payment.
• Your deposit is fully refundable on request at any time before you complete your Oak1 purchase by paying the remaining balance. You do not need to give a reason.

Final price and any subscription terms will be shared before the remaining payment is requested in January 2027. You can then choose to proceed with your purchase or request a refund of your deposit. We will not charge the balance automatically.

2. How to ask for a refund

Email hello@careflick.com and tell us you would like a refund. Please write from the email address you used for your reservation, so we can find it quickly.

3. When you will get your money back

• We issue your refund within 14 business days of your request.
• The refund goes back to the card, Apple Pay, Google Pay or UPI account you paid with, through Stripe, our payment processor.
• UPI payments can be refunded to your UPI account only within 60 days of paying. After that, we refund the same amount by bank transfer to an Indian bank account in your name; we will ask you for the details by email.
• Banks and card issuers typically take 5 to 10 business days to show a refund on your statement. This is typical, not guaranteed, and the timing is up to your bank.
• If you paid in US dollars, your deposit is refunded in US dollars; if your card uses another currency, your card issuer may charge its own fees or apply its own exchange rate, which we do not control. If you paid in your local currency (for example, Indian rupees), you get back exactly the amount you paid, in that currency.

4. If Oak1 is delayed or cancelled

Shipping begins January 2027. Each Oak1 ships after its remaining payment is made.

• If your Oak1 is delayed. If shipping of your Oak1 is delayed, we will email you. You can keep your reservation, with the new expected shipping date, or get a full refund of your deposit.
• If Oak1 is cancelled. We will email you and refund every deposit automatically. You do not need to ask.

5. Your consumer rights

This policy adds to your rights. Nothing in it limits any mandatory consumer rights you have under the law of your country of residence.

If you live in the EU or UK, this includes your right to withdraw from a distance contract within 14 days without giving a reason, as described in Section 13 of our Terms & conditions. To exercise it, email hello@careflick.com.

If something goes wrong with your deposit or a refund, please contact us first so we can put it right.

6. Returns after you buy Oak1

This policy covers the reservation deposit. The returns policy for the Oak1 device itself will be shared before the remaining payment is requested.