Refund
policy.

In short

• Your $50 Oak1 deposit, and your $5,000 Oak1 Atelier deposit, are fully refundable at any time before you complete your purchase. No reason needed.
• Email hello@careflick.com to ask. We issue your refund within 14 business days.
• If shipping of your Oak1 or Oak1 Atelier is delayed, you can keep your reservation or get a full refund. If either is cancelled, we refund every deposit automatically.

1. Your deposit

• Reserving an Oak1 requires a $50 deposit, which counts toward your first year at the early-bird price of $249. Reserving an Oak1 Atelier, which is open to customers in the United States only, requires a $5,000 deposit, which counts toward its $10,000 price. Neither is the full price.
• Reservations are limited to one Oak1 and one Oak1 Atelier per person. Your reservation is confirmed after payment.
• Your deposit is fully refundable on request at any time before you complete your purchase by paying the remaining balance. You do not need to give a reason.

For Oak1, the remaining $199 is due at shipping, and we will invite you to pay it in January 2027. For Oak1 Atelier, the remaining $5,000 is due at shipping, and we will invite you to pay it in March 2027. You can then choose to proceed with your purchase or request a refund of your deposit. We will not charge the balance automatically.

2. How to ask for a refund

Email hello@careflick.com and tell us you would like a refund. Please write from the email address you used for your reservation, so we can find it quickly.

3. When you will get your money back

• We issue your refund within 14 business days of your request.
• The refund goes back to the card, Apple Pay, Google Pay or UPI account you paid with, through Stripe, our payment processor.
• The Oak1 Atelier deposit is paid by card, Apple Pay or Google Pay, in US dollars, so it is refunded to the same card or wallet, in US dollars. The points below about UPI and local currencies apply to the Oak1 deposit only.
• UPI payments can be refunded to your UPI account only within 60 days of paying. After that, we refund the same amount by bank transfer to an Indian bank account in your name; we will ask you for the details by email.
• Banks and card issuers typically take 5 to 10 business days to show a refund on your statement. This is typical, not guaranteed, and the timing is up to your bank.
• If you paid in US dollars, your deposit is refunded in US dollars; if your card uses another currency, your card issuer may charge its own fees or apply its own exchange rate, which we do not control. If you paid in your local currency (for example, Canadian dollars or Indian rupees), you get back exactly the amount you paid, in that currency.

4. If Oak1 or Oak1 Atelier is delayed or cancelled

For Oak1: Shipping begins January 2027, and each Oak1 ships after its remaining payment is made. For Oak1 Atelier: Shipping begins March 2027, and each Oak1 Atelier ships after its remaining payment is made.

• If your Oak1 or Oak1 Atelier is delayed. If shipping is delayed, we will email you. You can keep your reservation, with the new expected shipping date, or get a full refund of your deposit.
• If Oak1 or Oak1 Atelier is cancelled. We will email you and refund every deposit of the cancelled product automatically. You do not need to ask.

5. Your consumer rights

This policy adds to your rights. Nothing in it limits any mandatory consumer rights you have under the law of your country of residence.

If you live in the EU or UK, this includes your right to withdraw from a distance contract within 14 days without giving a reason, as described in Section 13 of our Terms & conditions. To exercise it, email hello@careflick.com.

If something goes wrong with your deposit or a refund, please contact us first so we can put it right.

6. Returns after you buy Oak1

This policy covers the reservation deposits. The returns policy for the Oak1 and Oak1 Atelier devices themselves will be shared before the remaining payment is requested.